This policy applies only to the Smart Trolley and Red Row apps and the shared service at mistyle.co.za. Both apps use the same website and database; only their branding differs.
1 Who this policy covers
This policy covers Smart Trolley (Android package com.smarttrolleyza.app) and Red Row (Android package com.redrowza.app), together with the related website and services at mistyle.co.za. The two apps use the same website and database and differ only in branding. This policy applies to both apps and to information submitted through the website.
The operator of mistyle.co.za is responsible for handling information as described here.
2 Information processed
- Account and contact details: information such as your name, email address, telephone number, delivery or billing address, and sign-in credentials that you provide when creating or using an account.
- Shopping and order information: items viewed, selected, added to a cart, or ordered; order history and status; delivery instructions; and information needed to respond to questions or fulfil orders.
- Payment and transaction information: payment method and transaction details needed to complete and reconcile a purchase. Payment details may be handled by the payment provider you choose; the service may retain transaction references and payment status.
- Support communications: messages and information you provide when contacting support, making an enquiry, or submitting a request.
- Device and usage information: IP address, app/browser and device details, session identifiers, request timestamps, and diagnostic or security information generated when you use the apps or website. The website may use session cookies to keep you signed in and support its operation.
3 Why information is used
Information is used to create and manage accounts, operate the apps and website, display products and process carts and orders, arrange payment and delivery, provide customer support, respond to enquiries and privacy requests, prevent fraud and misuse, maintain security, and meet applicable legal and accounting obligations.
Information is used only as needed for these purposes and for other purposes explained when it is collected or permitted by applicable law.
4 Device permissions and choices
The apps may request permissions such as notifications, camera, or access to selected photos or files when a feature needs them. You can decline or revoke a permission in your device settings; the related feature may then be unavailable. If you choose a file or image to upload, it will be sent to the service for the purpose shown in the app.
The website may use session cookies and locally stored app data to support sign-in, remember preferences, and keep the service working. You can sign out or clear app/browser storage to remove local session information; this does not by itself delete information held on the service.
5 Who can receive information
Information may be accessed by authorised personnel who operate the service and may be processed by service providers supporting website hosting, payment, order fulfilment, customer support, communications, or security. Information may also be disclosed when required by law or when reasonably necessary to protect users, the service, or others.
Smart Trolley and Red Row use the same website and database. Information submitted through either branded app may therefore be stored in the shared service environment and used to operate the service under either brand. Payment providers, delivery services, app platforms, and external links have their own privacy practices; review their policies where applicable. Some providers may process information in other countries.
6 Security
The apps and website use network connections to communicate with the service. Reasonable technical and organisational measures are used to protect information against unauthorised access, loss, or misuse. No system can guarantee absolute security. Keep your sign-in details private, protect your device, and contact us if you suspect unauthorised access.
7 Retention and deletion
Account, order, payment, support, and technical records are kept for as long as needed to provide the service, manage orders and accounts, resolve disputes, protect security, and meet applicable legal and accounting obligations. Retention periods depend on the type of information and the reason it is held. Backup copies may remain until they are replaced in the ordinary backup cycle.
You can request account closure or deletion of personal information using the contact details below. Some transaction or other records may need to be retained for legal, accounting, or legitimate operational reasons; if so, they will be retained only as needed for that purpose. Uninstalling an app does not delete information held on the service.
8 Children and minors
The apps and website are not designed specifically for children. If you are a parent or guardian and believe a child has provided personal information without appropriate permission, contact us using the details below so we can review the request.
9 Privacy and account deletion requests
To request access to, correction of, or deletion of your personal information, or to ask a question about this policy, email support@mistyle.co.za. Include whether you use Smart Trolley or Red Row, the email address associated with your account or enquiry, and a description of your request. Do not include your password or full payment-card details. We may ask for information needed to verify your identity before responding.
You may also withdraw optional device permissions in your device settings. Available privacy rights and any applicable restrictions depend on the laws that apply to your request.
10 Updates and contact
This policy was last updated on 28 October 2026. Revisions will be published here with an updated date.
Apps: Smart Trolley (com.smarttrolleyza.app) and Red Row (com.redrowza.app)
Website: mistyle.co.za
Email: support@mistyle.co.za