Frequently Asked Questions
Find quick answers to the most common questions about our platform
Our platform connects customers with beauty professionals, salons, and spas. Customers can browse services, read reviews, and book appointments online. Beauty businesses can manage their profiles, services, schedules, and customer bookings all in one place.
Click the "Sign Up" button in the top navigation. You can register as a customer to book services or as a business owner to list your services. Fill in your details, verify your email address, and you're ready to start using the platform.
Yes, we take data security seriously. All personal information is encrypted and stored securely. We never share your data with third parties without your consent. Please read our Privacy Policy for detailed information.
Browse salons and services, select your preferred provider, choose an available time slot, and confirm your booking. You'll receive a confirmation email with all the details. You can also manage your bookings from your account dashboard.
Yes, you can reschedule or cancel appointments from your account dashboard. Please note that cancellation policies vary by provider. Most require at least 24 hours notice to avoid cancellation fees.
Contact the salon directly as soon as possible if you're running late. Most providers have a grace period, but policies vary. You can find contact information in your booking confirmation or on the provider's profile page.
We accept all major credit cards (Visa, MasterCard, American Express), debit cards, and digital wallets like PayPal. Some providers may also accept cash payments on-site, which will be indicated during booking.
Refund policies vary by provider. Generally, cancellations made 24+ hours in advance are eligible for full refunds. Refunds are processed within 5-7 business days to your original payment method. Check the specific provider's cancellation policy before booking.
Yes, you'll receive an email receipt immediately after payment. You can also view and download receipts from your account dashboard under "Booking History" at any time.
Sign up as a business owner, complete your profile with photos and service details, set your availability and pricing, and submit for approval. Our team will review your listing within 24-48 hours. Check out our business benefits page for more information.
Our commission structure is competitive and transparent. We charge a small percentage per completed booking, with no monthly fees or setup costs. Visit our pricing page for detailed information about our fee structure.
Yes, we provide comprehensive analytics including booking trends, revenue reports, customer insights, and performance metrics. Access these tools from your business dashboard to help grow your business.
Our website is fully mobile-optimized and works great on all devices. We're currently developing native mobile apps for iOS and Android, which will be available soon. You'll be notified when they're ready for download.
We send email notifications for booking confirmations, reminders, and updates. You can customize your notification preferences in your account settings to receive only the notifications you want.
First, try refreshing your browser or clearing your cache. If the issue persists, contact our support team with details about the problem, including your browser type and any error messages you're seeing.
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