Terms of Service
Please read these terms carefully before using our platform
Last updated: January 15, 2026
Acceptance of Terms
By accessing and using this website and our services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
We reserve the right to change these terms at any time. Your continued use of the platform following any changes indicates your acceptance of the new terms.
Platform Description
Our platform is an online marketplace that connects customers with beauty professionals, salons, and spas. We provide:
For Customers
- Browse and search beauty services
- Read reviews and ratings
- Book appointments online
- Manage bookings and preferences
- Secure payment processing
For Business Owners
- Create and manage business profiles
- List services and set pricing
- Manage schedules and availability
- Process bookings and payments
- Access analytics and reports
User Accounts and Registration
Account Creation
To use certain features of our platform, you must register for an account. When creating an account, you agree to:
- Provide accurate, current, and complete information
- Maintain and update your information as needed
- Keep your login credentials secure and confidential
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized use
Account Types
Customer Accounts
For individuals booking beauty services. Includes booking management, reviews, and payment features.
Business Accounts
For beauty professionals and businesses. Includes profile management, service listings, and booking management.
User Conduct and Prohibited Activities
You agree to use our platform responsibly and in accordance with these terms. The following activities are strictly prohibited:
Content Violations
- Posting false, misleading, or fraudulent information
- Uploading inappropriate or offensive content
- Violating intellectual property rights
- Sharing personal information of others
Platform Abuse
- Creating fake accounts or reviews
- Attempting to circumvent security measures
- Interfering with platform operations
- Using automated tools or bots
Business Conduct
- Providing services outside the platform
- Soliciting direct payments
- Discriminating against customers
- Misrepresenting qualifications or services
Legal Violations
- Engaging in illegal activities
- Harassing or threatening other users
- Violating privacy or data protection laws
- Infringing on third-party rights
Booking Terms and Conditions
Booking Process
When you make a booking through our platform:
- You enter into a direct agreement with the service provider
- Booking confirmations are subject to provider availability
- You agree to arrive on time for your appointment
- You must comply with the provider's policies and procedures
Cancellation and Rescheduling
Customer Cancellations
- 24+ hours: Full refund (subject to provider policy)
- Less than 24 hours: May incur cancellation fees
- No-show: Full charge may apply
Provider Cancellations
- Full refund for provider cancellations
- Alternative appointment options when available
- Compensation for last-minute cancellations
Payment Terms
Payment Processing
All payments are processed securely through our platform. By making a payment, you agree to:
- Provide accurate payment information
- Pay all charges associated with your bookings
- Accept our payment processing fees
- Comply with your payment provider's terms
Pricing and Fees
Service Pricing
- Prices are set by individual providers
- All prices include applicable taxes
- Prices may vary based on location and demand
- Special offers and discounts may apply
Platform Fees
- Small service fee may apply to bookings
- Payment processing fees included
- No hidden charges or surprise fees
- Transparent fee structure
Refunds and Disputes
Refund eligibility depends on the provider's cancellation policy and the circumstances of the cancellation. For payment disputes:
- Contact our support team within 48 hours
- Provide detailed information about the issue
- We will investigate and mediate disputes fairly
- Refunds are processed within 5-7 business days
Intellectual Property Rights
Platform Content
All content on our platform, including but not limited to text, graphics, logos, images, software, and design, is owned by us or our licensors and is protected by intellectual property laws.
User Content
When you upload content to our platform (reviews, photos, etc.), you:
- Retain ownership of your original content
- Grant us a license to use, display, and distribute your content
- Represent that you have the right to share the content
- Agree that your content complies with our guidelines
Permitted Use
✓ Allowed
- Personal, non-commercial use
- Sharing links to our platform
- Downloading for personal reference
✗ Prohibited
- Commercial use without permission
- Copying or reproducing content
- Creating derivative works
Limitation of Liability and Disclaimers
Service Disclaimer
Our platform is provided "as is" and "as available." We make no warranties or representations about:
- The quality, safety, or legality of services provided by third parties
- The accuracy of information provided by users
- The availability or reliability of our platform
- The fitness for any particular purpose
Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Actions or omissions of third-party service providers
- Technical failures or interruptions
- Unauthorized access to your account
- Disputes between users
Termination
Termination by You
You may terminate your account at any time by:
- Contacting our support team
- Using the account deletion feature in your settings
- Following our account closure procedures
Termination by Us
We may suspend or terminate your account if you:
- Violate these terms of service
- Engage in fraudulent or illegal activities
- Abuse our platform or other users
- Fail to pay outstanding fees
Effect of Termination
Governing Law and Dispute Resolution
These terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.
Dispute Resolution Process
- Direct Communication: First, try to resolve disputes directly with the other party
- Platform Mediation: Contact our support team for assistance
- Formal Mediation: Participate in mediation if required
- Legal Action: As a last resort, pursue legal remedies
Contact Information
If you have any questions about these Terms of Service, please contact us:
Legal Department
Email: legal@hairbeauty.com
Phone: +1 (555) 123-4567
Business Address
Address:
Hair & Beauty Platform Inc.
123 Beauty Street
Wellness City, WC 12345
Terms Acknowledgment
By using our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.